Search data is still delayed for some customers in the DE and DK regions due to a persistent search-indexing backlog. Our engineering team is investigating, and we plan improvements in release 10.27.0. Existing backups are safe and unaffected. We will provide a further update when there is new information.
Posted Oct 27, 2026 - 12:55 UTC
Update
Since Saturday, Oct 17, search data availability has recovered for approximately 95% of affected customers in the DE and DK regions. A small number of customers are still experiencing delays due to an import error affecting their specific data, and we are working to resolve it. All existing backups are safe and unaffected. We will provide a further update as soon as we have new information.
Posted Oct 20, 2026 - 11:22 UTC
Update
We continue to investigate this issue and are working to determine the full scope and cause. All existing backups remain safe and unaffected. We will provide a further update as soon as new information is available
Posted Oct 15, 2026 - 08:15 UTC
Investigating
We are aware of an issue causing delays in search data availability, affecting customers in the DE and DK regions. We are actively investigating and will provide a further update as soon as possible. All existing backups are safe and unaffected.